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Results 11-20 of 72 (Search time: 0.008 seconds).
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PreviewIssue DateTitleAuthor(s)
2003Building customer relationships over the internet: investigation in hotel industry in ThailandRao Hill, S.; Parnma, T.; ANZMAC Conference (01 Dec 2003 : Adelaide, Australia)
2010The role of perceived value and perceived risk in the assessment of technology-based self-service qualityRao Hill, S.; SERVIG International Service Research Conference (2010 : Porto, Portugal)
2010Mobile Data Service usage and preference: an investigation of Australian consumersO'Doherty, K.; Rao Hill, S.; Maio Mackay, M.; McPherson, J.
2004The impact of internet use on interfirm relationships in Australian service industriesRao Hill, S.; Perry, C.
2005Integrating internet/database marketing for CRMRao Hill, S.; O'Leary, C.
2004Building inter-firm relationships online: perspectives from the Australian internet banking industryRao Hill, S.
2004Improving customer relationship management through database/Internet marketingO'Leary, C.; Rao Hill, S.; Perry, C.
2003Convergent interviewing to build a theory in under-researched areas: principles and an example investigation of Internet usage in inter-firm relationshipsRao Hill, S.; Perry, C.
2004The impact of internet-based technologies on franchisor-franchisee relationships: Building a conceptual frameworkRao Hill, S.; AWBMAMD Conference (13 Jun 2004 : Queensland, Australia)
2004Firm and relationship performance: Unlocking the management models of business relationshipsMedlin, C.; Rao Hill, S.; Australia and New Zealand Marketing Academy Conference (2004 : Wellington, N.Z.)