1. Adelaide Research & Scholarship

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Results 1-10 of 22 (Search time: 0.004 seconds).
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PreviewIssue DateTitleAuthor(s)
2017Developing service climate in local vs. foreign firms in smaller Asian emerging markets: a resource-based and social exchange perspectiveHoang, H.; Rao Hill, S.; Freeman, S.; Lu, V.; Imrie, B.
2013The beautiful, the cheerful, and the helpful: the effects of service employee attributes on customer satisfactionKeh, H.; Ren, R.; Rao Hill, S.; Li, X.
2011The effect of accent of service employee on customer service evaluationRao Hill, S.; Tombs, A.
2010The role of perceived value and perceived risk in the assessment of technology-based self-service qualityRao Hill, S.; SERVIG International Service Research Conference (2010 : Porto, Portugal)
2010Mobile Data Service usage and preference: an investigation of Australian consumersO'Doherty, K.; Rao Hill, S.; Maio Mackay, M.; McPherson, J.
2017Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customersSharma, S.; Conduit, J.; Rao Hill, S.
2018Drivers of service climate: an emerging market perspectiveHoang, H.; Rao Hill, S.; Lu, V.; Freeman, S.
2017Online consumers' responses to deal popularity as an extrinsic cueKao, C.; Rao Hill, S.; Troshani, I.
2014Organisational capabilities for customer participation in health care service innovationSharma, S.; Conduit, J.; Rao Hill, S.
2010Factors influencing the adoption of personalisation mobile services: Empirical evidence from young AustraliansRao Hill, S.; Troshani, I.

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