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Type: Journal article
Title: Solving 'wicked problems' in the app co-design process
Author: Skuse, A.
Rodger, D.
Wilmore, M.
Humphreys, S.
Dalton, J.
Clifton, V.
Citation: Convergence: the international journal of research into new media technologies, 2021; 27(2):539-553
Publisher: SAGE Publications
Issue Date: 2021
ISSN: 1354-8565
Statement of
Andrew Skuse, Dianne Rodger, Michael Wilmore, Sal Humphreys, Julia Dalton, Vicki Clifton
Abstract: Until relatively recently, processes of health application (app) design have been understudied and this has resulted in a lack of critical reflection on app creation, including curtailing opportunities to share insights and possible pitfalls that could inform best practice in the field. In response, this article contributes to a growing body of literature that addresses this lacuna by exploring the experiences of the research and design team that developed a health app for pregnant women attending a large tertiary hospital in South Australia. Our analysis pays particular attention to the designer–researcher–user nexus exhibited in the ‘co-design’ process and in doing so, draws on Rittel’s notion of ‘wicked problems’. Ultimately, we show that app design is a problem-solving process that is reflective of a high degree of sociality, fluidity, accommodations and compromises.
Keywords: App; design; pregnancy; problems; qualitative; smartphone; wicked
Rights: © The Author(s) 2020
DOI: 10.1177/1354856520976450
Grant ID:
Appears in Collections:Anthropology & Development Studies publications
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