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Type: Journal article
Title: Assessing patient satisfaction: implications for South Australian public hospitals
Author: Hordacre, A.
Taylor, A.
Pirone, C.
Adams, R.
Citation: Australian Health Review, 2005; 29(4):439-446
Publisher: Australian Healthcare Association
Issue Date: 2005
ISSN: 0156-5788
Statement of
Ann-Louise Hordacre, Anne Taylor, Christy Pirone and Robert J Adams
Abstract: This paper reports on the results from 2620 South Australians who participated in the 2003 Patient Evaluation of Hospital Services. Patients were found to be generally satisfied with the care, services and amenities provided, with a statewide overall score of 86.3. Satisfaction was lowest in the patients’ assessment of their involvement in their own care and treatment. Three demographic factors (younger age, female sex or tertiary education) predicted lower levels of satisfaction in the multivariate analysis, whereas living with others, non-emergency admission or admission to smaller hospitals were found to predict higher satisfaction. Despite administrative and organisational difficulties, and limited current evidence of increased quality or satisfaction, it is considered important to continue satisfaction research with the goal of encouraging the development of action plans for improvement of care, services and amenities.
Keywords: Humans
Data Collection
Middle Aged
Hospitals, Public
Patient Satisfaction
South Australia
Description: © Australian Healthcare Association
DOI: 10.1071/AH050439
Published version:;dn=200512098;res=APAFT
Appears in Collections:Aurora harvest 2
Obstetrics and Gynaecology publications

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