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Results 1-10 of 73 (Search time: 0.004 seconds).
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PreviewIssue DateTitleAuthor(s)
2017Developing service climate in local vs. foreign firms in smaller Asian emerging markets: a resource-based and social exchange perspectiveHoang, H.; Rao Hill, S.; Freeman, S.; Lu, V.; Imrie, B.
2007Action research for enterprise researchPerry, C.; Rao Hill, S.
2007The role of involvement in the congruence-attitude relationshipTurner, K.; Rao Hill, S.; Australia and New Zealand Marketing Academy Conference (03 Dec 2007 : Dunedin, NZ)
2007E-service export performance: A preliminary conceptual frameworkRao Hill, S.; Lu, V.; Australian & New Zealand Marketing Academy Conference (2007 : University of Otago, Dunedin, NZ)
2013The beautiful, the cheerful, and the helpful: the effects of service employee attributes on customer satisfactionKeh, H.; Ren, R.; Rao Hill, S.; Li, X.
2011The effect of accent of service employee on customer service evaluationRao Hill, S.; Tombs, A.
2006Drivers and barriers of mobile marketing: Perceptions from Australian marketing managersRao Hill, S.; Australia and New Zealand Marketing Academy Conference (2006 : Brisbane, QLD)
2006Australian franchisor websites: Moving towards network behaviourRao Hill, S.; Frazer, L.
2004Adopting the internet in franchise systems: Australian franchisors' perceptionsRao Hill, S.; Frazer, L.; ANZMAC (29 Nov 2004 : Wellington, New Zealand)
2003Building customer relationships over the internet: investigation in hotel industry in ThailandRao Hill, S.; Parnma, T.; ANZMAC Conference (01 Dec 2003 : Adelaide, Australia)